Delete Your Account
This page lets you request permanent deletion of your Maskani Makao account and data. You do not need the app installed to use it. If you still have the app, you can also do this from My account → Delete my account — both paths lead to the same outcome.
What we delete
- Your profile — display name and sign-in details (email or phone number, password, and any linked Google account)
- Your listings and their photos
- Your consent records — the Terms and Privacy Policy agreements tied to your account
What we keep, and why
- Messages you've sent remain visible to the people you messaged — the same way a text message stays in the other person's phone after you delete your own account. We do not reach into someone else's conversation to remove your side of it.
- Reviews connected to your account may remain visible, so the rating history other users rely on stays accurate.
- A record that your account existed and was deleted is kept in our internal audit trail indefinitely, identified only by an internal ID — never your name, phone number, or email address. This is standard practice for detecting fraud and abuse, and is permitted under Tanzania's Personal Data Protection Act, 2022.
Timeline
Once we verify your request, we sign your account out everywhere and deactivate it immediately. Everything listed under "What we delete" above is then permanently erased within 30 days. This cannot be undone — once the 30-day window closes, we cannot recover your account, listings, photos, or messages.
How to request deletion
Email us with the phone number or email address you used to sign up, so we can find and verify your account:
If the app is still installed, My account → Delete my account does the same thing immediately, without waiting for a reply.
Questions
Write to privacy@maskanimakao.com for anything about this page or your data.
Futa Akaunti Yako
Ukurasa huu unakuruhusu kuomba ufutaji wa kudumu wa akaunti yako ya Maskani Makao na taarifa zako. Hauhitaji kuwa na programu (app) ili kuutumia. Kama bado una programu, unaweza pia kufanya hivi kupitia Akaunti yangu → Futa akaunti yangu — njia zote mbili zinafikia matokeo yale yale.
Tunachofuta
- Wasifu wako — jina la kuonyesha na taarifa za kuingia (barua pepe au namba ya simu, neno la siri, na akaunti yoyote ya Google iliyounganishwa)
- Matangazo (listings) yako na picha zake
- Rekodi za ridhaa yako — makubaliano ya Vigezo na Sera ya Faragha yaliyounganishwa na akaunti yako
Tunachobaki nacho, na kwa nini
- Ujumbe ulioutuma utabaki unaonekana kwa watu uliowatumia — kama vile ujumbe wa maandishi unavyobaki kwenye simu ya mtu mwingine hata baada ya wewe kufuta akaunti yako. Hatuingilii mazungumzo ya mtu mwingine kuondoa upande wako wa mazungumzo hayo.
- Tathmini (reviews) zinazohusiana na akaunti yako zinaweza kubaki zikionekana, ili historia ya tathmini ambayo watumiaji wengine wanaitegemea ibaki sahihi.
- Kumbukumbu kwamba akaunti yako ilikuwepo na ilifutwa inahifadhiwa kwenye kumbukumbu zetu za ndani (audit trail) bila kikomo cha muda, ikitambulishwa kwa namba ya ndani pekee — kamwe si jina lako, namba ya simu, au barua pepe yako. Huu ni utaratibu wa kawaida wa kugundua udanganyifu na matumizi mabaya, na unaruhusiwa chini ya Sheria ya Ulinzi wa Taarifa Binafsi ya Tanzania (PDPA 2022).
Muda
Mara tu tutakapothibitisha ombi lako, tutatoa akaunti yako nje ya mfumo kila mahali na kuizima mara moja. Kila kitu kilichoorodheshwa chini ya "Tunachofuta" hapo juu kitafutwa kabisa ndani ya siku 30. Hatua hii haiwezi kutenguliwa — baada ya siku 30 kupita, hatuwezi kurejesha akaunti yako, matangazo, picha, au ujumbe wako.
Jinsi ya kuomba ufutaji
Tutumie barua pepe ukiwa na namba ya simu au barua pepe uliyotumia kujisajili, ili tuweze kuipata na kuithibitisha akaunti yako:
Kama programu bado imewekwa, Akaunti yangu → Futa akaunti yangu hufanya kitu kile kile mara moja, bila kusubiri majibu.
Maswali
Andika kwa privacy@maskanimakao.com kwa lolote kuhusu ukurasa huu au taarifa zako.